Help with UrOops3D
Email nity@uroref.com for a technical problem, accessibility issue or content correction. Include the page link, your browser and device, and what happened. Keep messages and screenshots free of patient information.
The animation will not load
Reload the page and try a current browser with WebGL enabled. Workplace browser or network restrictions can prevent interactive models from loading. The procedure text and card teaching remain available; a static preview is shown where provided. Use the evidence and text sections while the model is unavailable.
Where is my progress?
Scores and reflections belong to the browser profile where you completed the drills. They do not sync to another device or browser. Private browsing, blocked storage or clearing site data can remove the record or prevent it from being saved.
Open Your progress in the original browser. Once you have a completed drill, use “Download record” or “Print or save as PDF” to keep a copy. There is no server backup or record-import feature.
How do I clear my data?
- Open Your progress in the browser you used for revision.
- Download or print a copy first if you want to retain it.
- Under “CPD record”, choose “Clear this browser's record” and confirm. This deletes scores, the revision schedule, confidence ratings and your reflection.
If no completed drills are shown, or you also want to remove display preferences, open your browser's privacy or site-data settings, find uroops3d.com and remove its stored data. Close all UrOops3D tabs to end tab-session storage.
Repeat on any other browser or device you used. This does not delete files or PDFs you previously downloaded.
Preview access
The pre-release preview opens directly: no account or personal details are needed. Each browser gets its own pseudonymous preview ID, which identifies no one, so another browser or device shows a different ID.
Clearing this site's data in your browser removes the ID, and the next page makes a new one. It also clears your revision record, so download it first.
To have your usage events or feedback removed from the collector, email nity@uroref.com with the preview ID shown on the scenes. See Privacy for what the preview records.
Can I use it offline?
A network connection is needed to load pages and assets. An already-open drill may continue to work after a connection drops, but offline access is not guaranteed. Open and check the material on the teaching-room computer before a session.
Can I use it for a teaching session?
Each UrOops Card links to its teaching presentation. The presentation wall helps a room explore the animation catalogue. See For departments to discuss a walkthrough or collaboration.
How do I report a clinical correction?
Send the page link, exact statement and relevant source to the support address above. Read Clinical governance for the citation policy, and the disclaimer for the scope of the resource.